Last Updated: 12 October 2026
1. Information We Collect
Ceylon Eco Resorts respects your privacy and is committed to protecting the personal information you provide when using our website, submitting a travel enquiry, communicating with our team, or using our travel-planning services.
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Travel dates or preferred travel period
- Number of travellers
- Trip duration
- Travel interests and preferences
- Accommodation preferences
- Budget range
- Booking readiness
- Preferred contact method
- Information included in messages or enquiry forms
We may also collect limited technical information relating to your use of our website, such as browser information, device information, IP address, cookies, and website activity.
2. How We Use Your Information
Ceylon Eco Resorts may use your information to:
- Respond to your travel enquiry
- Understand your travel requirements and preferences
- Assist with planning your Sri Lanka journey
- Provide customer support
- Communicate service, enquiry, and trip-related information
- Coordinate requested travel services with authorised destination partners
- Send marketing or promotional communications where you have separately provided consent
- Improve our website, services, and customer experience
- Maintain business and compliance records
3. SMS and Mobile Information
Your mobile phone number and SMS consent information are treated separately from general customer information.
We do not sell, rent, or share your mobile phone number, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information may be processed by service providers that assist us with customer service, communications, messaging technology, or other operational support, but only where reasonably necessary to provide services on our behalf.
SMS opt-in data and consent will not be provided to third parties for unrelated marketing purposes.
4. SMS Consent
Providing your telephone number does not automatically mean that you consent to receive SMS messages.
Where SMS communications are offered, Ceylon Eco Resorts requests consent separately.
Marketing and promotional SMS consent is separate from non-marketing or service-related SMS consent.
Consent options are voluntary. You may choose one, both, or neither option and may still submit a travel enquiry.
Consent to receive SMS messages is not a condition of purchase.
5. SMS Communications
If you have provided the appropriate consent, you may receive messages from Ceylon Eco Resorts relating to your travel enquiry, trip planning, customer support, service updates, travel offers, or other communications covered by your selected consent.
Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out of SMS communications.
Reply HELP for assistance.
6. Sharing Information with Overa Tours
Ceylon Eco Resorts [PVT] Limited shares your travel enquiry information only with our travel partner, Overa Tours, and with nobody else for the purpose of planning or arranging your travel. We do not share this information directly with accommodation providers, transport operators, guides, or any other third parties.
Only information reasonably necessary to respond to your enquiry and arrange your requested journey is shared with Overa Tours.
Overa Tours is responsible for explaining any onward sharing with third parties in its own Terms and Conditions and Privacy Policy. Any such arrangements are handled by Overa Tours, rather than by Ceylon Eco Resorts [PVT] Limited.
SMS opt-in information and messaging consent are not shared for third-party marketing or promotional purposes.
7. Data Security
We use reasonable administrative, organisational, and technical measures designed to protect personal information from unauthorised access, misuse, alteration, loss, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, respond to enquiries, maintain appropriate business records, meet legal or regulatory requirements, and resolve disputes.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, security, analytics, and user experience.
You may be able to control cookies through your browser settings.
10. Your Choices
You may contact us to request that we update or correct personal information we hold about you.
You may also request that we stop sending marketing communications.
For SMS communications, reply STOP to opt out at any time.
11. Third-Party Services
Our website or services may use third-party technology providers to support website hosting, communications, analytics, CRM functions, or other operational services.
These providers may process information only as necessary to provide services on our behalf and subject to applicable privacy and security obligations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:
Ceylon Eco Resorts [PVT] Limited
No 12, City Centre,
Sunethradevi Road, Kohuwala,
10250, Colombo, Sri Lanka
Email: [email protected]
Phone: +44 7470402459